Frequently Asked Questions
Everything you need to know about Arctiq Solutions.
What is Arctiq?+
Arctiq is a technology solutions company specialising in innovative tools designed to enhance business operations. Our flagship product, Promate, is an all-in-one project management platform tailored for businesses of all sizes.
What services does Arctiq provide?+
We provide a wide range of services, including custom software development, AI & agentic solutions, IT consulting, IT BPO staffing, resource augmentation, and digital marketing services to help businesses improve productivity and streamline operations.
Who can benefit from using Promate?+
Promate is designed for businesses of all sizes, from startups to large enterprises, across various industries. Whether you're managing a small team or coordinating multiple departments, Promate has the tools you need to keep your projects organised and on track.
How does Promate improve project management?+
Promate simplifies project workflows by offering features like Gantt charts, Kanban boards, task assignment, and automated notifications. It provides real-time tracking of tasks and milestones, helping teams collaborate more efficiently and complete projects on time.
Is Promate secure?+
Yes, Promate includes robust security features like multi-factor authentication, role-based access control, and regular backups to ensure your data is protected. We prioritise the security of your business information.
What kind of customer support does Arctiq offer?+
Arctiq offers 24/7 customer support to assist with any questions or issues you may encounter. Our team is committed to providing timely and effective solutions to ensure you get the most out of our products.
Can I customise Promate to suit my business needs?+
Absolutely! Promate is fully customisable, allowing you to tailor the platform's features and settings to match your specific workflow and business requirements.
Where is Arctiq based?+
Arctiq Solutions is headquartered in Sydney, Australia, with a development centre in Colombo, Sri Lanka. This global presence allows us to combine international best practices with local market insights.
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